dtb222 Privacy Policy

Section 1

Information We Collect

dtb222 collects personal information through several channels. The categories of data we collect are as follows:

1.1 Registration Data

When you create a dtb222 account, we collect: your full name, date of birth, email address, mobile phone number, preferred username, and the country and city of your residence (e.g., Dhaka, Chittagong, Sylhet, Khulna). This data is required to open and maintain your account and to verify that you meet the minimum age requirement of 21 years.

1.2 Identity Verification Data

To comply with our internal anti-fraud and know-your-customer (KYC) obligations, dtb222 may request copies of government-issued identification documents (such as a National Identity Card or passport) and proof of address. This data is used solely for the purpose of verifying your identity and is stored securely with restricted access.

1.3 Financial Transaction Data

When you make deposits or request withdrawals via bKash, Nagad, Rocket, or Upay, dtb222 records transaction identifiers, transaction amounts in BDT, timestamps, and the payment method used. dtb222 does not store full mobile banking PINs or passwords. Transaction records are retained for internal accounting, fraud prevention, and dispute resolution purposes.

1.4 Usage and Behavioural Data

dtb222 automatically collects certain technical and behavioural data when you access the platform, including: IP address, device type and operating system, browser type, pages visited, games played, session duration, bet history, and clickstream data. This information is used to improve platform performance, personalise your experience, and detect unusual activity.

1.5 Communication Data

If you contact dtb222 customer support — whether by email, live chat, or any other channel — we retain records of those communications, including the content of messages, timestamps, and the resolution provided. This data is used to resolve disputes, improve support quality, and maintain a history of your interactions with the platform.

1.6 Cookies and Tracking Technologies

dtb222 uses cookies and similar tracking technologies to maintain session state, remember your preferences, and analyse aggregate site traffic. You may adjust your browser's cookie settings to restrict or block certain types of cookies; however, doing so may affect the functionality of the dtb222 platform. For full details, refer to Section 7 of this Policy.

Section 2

How We Use Your Information

dtb222 uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and securing your dtb222 account, including verifying your identity and age eligibility.
• Transaction processing: Processing deposits and withdrawals through bKash, Nagad, Rocket, and Upay, and maintaining accurate financial records in BDT.
• Platform personalisation: Tailoring the games, promotions, and daily bonus offers you see based on your play history and preferences.
• Fraud and security monitoring: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorised account access, and other security threats.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support services.
• Responsible gaming: Monitoring play patterns to identify indicators of problem gambling and, where appropriate, applying account-level controls such as deposit limits or cooling-off periods.
• Legal compliance: Fulfilling obligations under applicable laws and internal policies, including data retention requirements and anti-fraud protocols.
• Platform improvement: Analysing aggregated usage data to identify technical issues, improve site performance, and develop new features.
• Promotional communications: Sending you information about dtb222 bonuses, new games, and special events — but only where you have not opted out of such communications.

dtb222 does not use your personal data for any automated decision-making that produces legal or similarly significant effects without human oversight.

Section 3

Legal Basis for Processing

dtb222 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and dtb222, including account registration, transaction processing, and game delivery.
• Legitimate interests: Processing carried out to pursue dtb222's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights.
• Consent: Where you have given specific, informed consent — for example, to receive promotional communications from dtb222. You may withdraw consent at any time by contacting [email protected].
• Legal obligation: Processing necessary to comply with applicable legal requirements, including anti-money-laundering obligations and data retention rules.

Section 4

Sharing of Personal Data

dtb222 does not sell, rent, or trade your personal data. We may share your information with the following categories of third parties only to the extent strictly necessary:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy.
• Game software providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive session and bet data required to deliver their games on the dtb222 platform. This data is governed by each studio's data processing agreements with dtb222.
• Identity verification services: Where dtb222 uses third-party KYC or document verification services, your identity documents and associated data are transmitted securely to those providers solely for verification purposes.
• Legal and regulatory authorities: dtb222 may disclose personal data to law enforcement agencies or regulatory bodies where required by law, court order, or to protect the rights, property, or safety of dtb222, its users, or the public.
• Professional advisors: Lawyers, auditors, and other professional advisors engaged by dtb222 may have access to personal data as necessary to provide their services, subject to strict confidentiality obligations.

In all cases where data is shared with third parties, dtb222 requires those parties to handle the data in a manner consistent with this Policy and to implement adequate security measures.

Section 5

Data Retention

dtb222 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:

Data Category	Retention Period
Account registration data	Duration of account plus 5 years post-closure
Identity verification documents	Duration of account plus 5 years post-closure
Financial transaction records	7 years from date of transaction
Betting and game history	3 years from date of activity
Customer support communications	3 years from date of communication
Usage and session logs	12 months from date of session

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised or aggregated data that cannot identify you may be retained indefinitely for analytical purposes.

Section 6

Your Rights Over Your Personal Data

As a dtb222 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":

• Right of access: You may request a copy of all personal data dtb222 holds about you, together with information about how it is being used.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: Subject to our legal retention obligations, you may request the deletion of your personal data. Where deletion is not possible due to a legal obligation, dtb222 will inform you and restrict processing instead.
• Right to restriction of processing: In certain circumstances, you may request that dtb222 restricts the processing of your data — for example, while a correction request is being investigated.
• Right to data portability: Where processing is based on your consent or on contract, you may request your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing carried out on the basis of dtb222's legitimate interests, including direct marketing. Upon a valid objection to direct marketing, dtb222 will cease that processing immediately.

dtb222 will respond to all data rights requests within a reasonable timeframe. Where a request is complex or numerous, the response period may be extended, and we will notify you accordingly.

Section 7

Cookies and Tracking Technologies

dtb222 uses the following categories of cookies and similar technologies on its platform:

• Essential cookies: Required for core platform functions such as maintaining your logged-in session, remembering language preferences, and enabling secure navigation. These cookies cannot be disabled without significantly impairing platform functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players navigate the site — including which pages are visited most frequently and where errors occur. This data helps dtb222 improve platform performance and user experience.
• Functionality cookies: Store your preferences, such as preferred payment method display or notification settings, to personalise your dtb222 experience across sessions.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or multiple accounts operating from the same device.

dtb222 does not use third-party advertising cookies or behavioural tracking cookies that serve ads across external websites. You may manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using core platform features.

Section 8

Security of Personal Data

dtb222 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the dtb222 platform.
• Encrypted storage of sensitive data fields, including identity document information and financial transaction records.
• Role-based access controls that limit staff access to personal data on a strict need-to-know basis.
• Regular internal security reviews and monitoring of platform access logs for unusual activity.
• Incident response procedures that ensure prompt action in the event of a data security incident, including notification to affected users where required.

While dtb222 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own account credentials. If you suspect that your dtb222 account has been compromised, contact [email protected] immediately.

Section 9

Children and Age Restrictions

dtb222 is strictly an adult platform. The minimum age to register and use the platform is 21 years. dtb222 does not knowingly collect personal data from any individual under the age of 21. If dtb222 becomes aware that personal data has been collected from a person under 21, that account will be suspended immediately, all associated data will be deleted, and any deposits will be returned via the original payment method (bKash, Nagad, Rocket, or Upay) subject to verification.

If you believe that a minor has registered an account on dtb222, please report it immediately to [email protected] so that appropriate action can be taken without delay.

Section 10

Changes to This Privacy Policy

dtb222 reserves the right to update or revise this Privacy Policy at any time. When changes are made, the updated Policy will be published on this page with a revised "Last Updated" date. Where changes are material — for example, changes to the categories of data we collect or the purposes for which it is used — dtb222 will make reasonable efforts to notify active players via on-platform notification or email prior to the changes taking effect.

Your continued use of the dtb222 platform after the updated Policy has been published constitutes your acceptance of the revised terms. If you do not agree with the revised Policy, you should discontinue use of the platform and contact [email protected] to request account closure and data handling in accordance with your rights under Section 6.

For any questions or concerns regarding this Privacy Policy or dtb222's data handling practices, please contact us at: [email protected]